Customer loyalty is like gold for restaurants. Returning customers spend up to 67% more on average than new customers (according to HubSpot). If you give your customers the incentive to come back, your business is sure to thrive.
Here are 3 Easy Ways You Can Promote Customer Loyalty:
1. Have Great Customer Service
Research has shown that 60% of customers will abandon a business after just one bad customer service experience. If you train your employees well, you can easily have the best customer service. Places with great customer service have employees that respect and listen to their customers. Their employees are friendly and genuine. Customers want to feel listened to and appreciated.
If you want to learn more about having great customer service, read this article.
2. Make Your Social Media Worth Following
Interactive polls, questions, and pretty pictures are all great ways to make your social media a good experience. If customers get a good impression of you from your social media, they'll have a soft spot for you. You can post polls or questions they can be a part of and exclusive deals for following their social media. This will make it worth their time to follow you on social media.
If you want to learn more about growing your social media as a business, read this article.
3. Reward Your Customers
Whether this is with punch cards, deals from social media, or promotions for returning customers, giving your patrons a specific reason to come back is a great idea! Great customer service and social media will promote customer loyalty to a point, but rewarding your customers will put you on the next level.
If you want to learn more about punch cards, read this article.
Customer loyalty is incredibly important for any business. Having great customer service, interactive social media, and rewarding your customers are three easy ways to promote customer loyalty. If you follow these tips, you're sure to increase your customer loyalty!
How have you been able to increase customer loyalty in your business? Tell us about it in the comments. We love hearing from you!